Support & Maintenance

Maintenance Plan Services and Support Packages

To meet our commitment of working closely with clients and optimising their systems, we provide tiered support packages designed to be cost-effective and tailored to each client’s unique needs.

Our packages range from an annual health check with telephone support to fully managed services with guaranteed 24-hour on-site engineer response. Annual maintenance inspections include system firmware updates, comprehensive component testing, and review of the latest operational and security protocols.

Remote monitoring allows us to periodically review system parameters, including rack temperature and software performance. Whitwam performs monthly checks on equipment to make sure devices are running as expected and can alert clients before issues arise, enabling proactive identification and resolution of potential issues. We work closely with your internal teams to conduct inspections with minimal disruption to your daily operations.

We recognise that system issues can stem from user error or improper equipment use. To mitigate this, we offer technical support, including troubleshooting and training, to minimise downtime and promote optimal system performance, with our support team providing continuous reassurance and expert assistance.

Protection of your AV Investment

Our service packages can keep your AV equipment performing at its very best. Our Service Level Agreements, (SLAs) are designed to minimise the risk of system failure, provide rapid resolution, and maximise the return on your AV investment.

Whatever the size of your AV System, with our service packages, you can be confident in the quality of the service you receive from us.

Engineers and Technicians

Our team of qualified engineers work in synergy across project and maintenance, making it their best practice to understand systems comprehensively from design through to aftercare. Standing by our core values of Trust, Reliability, and Empathy, our maintenance and support team ensures that system stability remains paramount.

We offer diagnostics, consultative, and maintenance services for systems not originally supplied by Whitwam, so contact us to discuss your current setup and arrange an initial health check with our specialist engineers.

Why Maintain your AV system?

• Maximise Up-time: Regular maintenance reduces the risk of unexpected failures.
• Extend Equipment Life: Proper care can significantly extend the lifespan of your AV investments.
• Optimise Performance: Keep your systems running at peak efficiency for the best user experience.
• Budget Control: Prevent costly emergency repairs with planned, predictable maintenance costs.
• Stay Current: Regular updates ensure your systems remain compatible with the latest technologies.
• Continuous Improvement: Regular maintenance ensures the equipment runs efficiently

“Their expertise and dedication have not only kept our AV systems running smoothly but have also given us peace of mind, allowing us to focus on our core mission of supporting children and families. We couldn’t be more satisfied with their service.”

Director of Operations, Swanwick Lodge