Tailored Service Packages

Robust processes to ensure quick and easy resolution

With our range of SLA’s, our clients can expect prompt and unlimited technical assistance and to ensure optimal management of service requests, all support inquiries are logged with our ticket system which includes full tracking from initial report, through to resolution.

Preventative Maintenance Visits

Our Annual AV Health check is a preventative maintenance service designed to keep audio-visual equipment installations in peak condition, reduce the risk of equipment failure, and avoid unbudgeted costs or unscheduled downtime. The scope and frequency of the visits are tailored to your specific requirements, (usage and users) and involve a full system and functionality test, along with any maintenance required according to the manufacturer’s recommendations. A post-visit report is provided after each visit to keep you up to date with the performance of your system. Any actions or recommendations are reported back to our service desk and fully documented.

We offer on demand maintenance visits to support customers without a previous agreement.

What’s included?

We schedule technical site visits and conduct cleaning of all equipment: projectors, lighting, amplifiers, etc. Annual software updates and feedback from clients throughout the year are gathered and documented for ongoing support and improvement plans to ensure the client is getting the most out of their investment. 

Our Support Services cover:

• Equipment maintenance: regular maintenance and emergency call-out repairs.
• Technical support: technical support, such as troubleshooting and training.
• Facility management: Collaborating with onsite staff or contractors as required.
• Software maintenance: Software maintenance and firmware updates
• Monitoring: AV support services can include monitoring and reporting services.

See Remote Monitoring and Support – Whitwam AVI (Winchester, Hampshire) for more information

Partnerships

Our Maintenance team have extensive experience in the delivery and support of AV solutions which ensures that your service requirements are fully understood and met.

This is reflected in the many valued, long-term relationships we have developed which form the basis of our success and reputation. We have the skills, resources, and experience to keep your systems running effectively and develop a partnership built upon high-quality service.

“Whitwam AV Integration has been an invaluable partner for our child support service centre. Their scheduled maintenance visits have consistently earned a 100% Net Promoter Score from our team. The engineers are always punctual and incredibly knowledgeable, effectively preventing downtime and mitigating the risk of service interruptions in our busy facility.”

Chris Bailey,
Business Manager, Children’s Services, Hampshire County Council